With over 120 years of combined Nortel service
experience we have provided and installed solutions in the following
forms:
- DWDM Fiber link (Optera)
- Vo/IP Network utilizing Diffserv
technology
- Vo/FR Network
- Meridian Option 11C – 81C Systems
- Norstar CICS – MICS, BCM,
- Hospitality solutions for major
Casino/Resorts
Our Installation/Maintenance Services
provide unique options for our customers. Highly trained technical
personal, the internet and digital photography enable us to respond
rapidly to remote maintenance requirements.
Installation Services
- Systems Integration – Diversified
provides integration of Nortel Meridian and Data products to customers
with various voice and data equipment platforms.
- Network Rollout – Diversified provides
rollout services for the implementation of large networks such as
voice over frame relay networks weather your network is 2 sites or
200+ our services ensure smooth transition to the new network.
- Pre-planning
- Database collection – Diversified
technicians and project manager’s work with each customer to obtain the
most complete and accurate database prior to the installation.
- Site layout – Diversified engineers
work with each customer to obtain the best location for the
equipment within the customer’s facility
- Preparation
- Equipment Staging – Most system
installations and major hardware additions are staged and tested
prior to delivery and installation at the customer’s site thereby
reducing installation delays and problems.
- Cabling – Diversified provides cable
planning and engineering along with professional installation to
meet all local codes and requirements
- Pre-programming – Whenever possible
Diversified preprograms equipment prior to installation there by
reducing customer down time and eliminating errors and problems.
- Physical Install
- Equipment Placement – Diversified
engineers ensure that the hardware is placed in the most convenient,
secure and environmentally sound location.
- Cutover – Diversified project
managers and technicians make every effort to schedule cutovers to
be the least disruptive to the customers business as possible.
- Training – Professional training is
provided for all operational aspects of each install. Scheduled to
be the most beneficial to the customers needs.
Project
Management
– Diversified assigns a project manager to
most system and major installs thereby ensuring smooth transition from
start to finish in the installation process. Diversified also provides
stand-alone project management services for customer designed
projects.
Service
- Problem Resolution – Diversified
provides access to our service organization 24 hours a day 365 days
a year. Service is provided by onsite technicians or by over the
phone technicians working with the customer to resolve the problem.
The latter is designed to save considerable dollars for the customer
in on site technician service calls. Service problems are resolved
to the customer’s satisfaction or there is no charge for the
service.
- Moves, Adds & Changes –
Diversified dispatches the appropriately skilled technician to
accomplish the requested tasks within the shortest possible time,
usually same or next day service.
Maintenance/Service Plans
- Full maintenance contracts –
8-5/M-F or 24hr / 365 days Guaranteed response times
- Extended Warranty – Parts only with
guaranteed response times
- Block of Time – Pre-paid labor with
guaranteed response times
- Time &
Materials - as requested
Training
- Arrange Nortel Training –
Diversified assists in planning a curriculum and a schedule for
Nortel training.
- Provide customized training –
Diversified designs and conducts customized training to fit
customers needs. From simple day to day administration
to complex database creation and trouble shooting.
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